At Nairobi Computer Store, we are committed to providing efficient and reliable delivery services for all your orders. Here’s a detailed look at our shipping process:
Order Processing and Delivery Schedule
Once you place an order on our website, our team immediately begins processing it. Please note the following schedule to help you plan your purchase:
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Order Cutoff Time: 5:00 PM (EAT)
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Order Handling Time: 1–2 business days (Monday – Saturday)
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Transit Time: 1–3 business days (Monday – Saturday)
Order Confirmation
After placing your order, you will receive an email with your order number and details. Once your order ships, a confirmation email will be sent with a tracking number and tracking link. Additionally, you will be notified via email when your order is delivered.
Shipping Carrier
We partner with Fargo Courier to ensure safe and timely delivery.
Shipping Locations
Currently, we ship within Kenya only.
Lost Packages
If your package is marked as delivered but you haven’t received it:
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Verify the shipping address provided.
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Check all possible delivery locations at your residence.
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Ask neighbours or family members if they accepted the package.
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Contact the courier with your tracking number to initiate a claim.
If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or issue a refund based on your preference.
Contact Us
For any questions or assistance, please reach out to our customer support:
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Phone: +254700301269
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Operating Hours: Monday – Saturday | 9:00 AM – 7:00 PM (EAT)
Thank you for choosing Nairobi Computer Store. We look forward to serving you.